Administrative Assistant

Position Title: Administrative Assistant

Location: Remote (Work from Home)

Employment Type: Full-Time or Part-Time (Flexible Hours)

Company Overview:

We are a rapidly expanding in-home music education program committed to delivering customized music instruction to students of all ages and abilities. Our goal is to make music education accessible, enjoyable, and convenient by offering lessons directly in the homes of our clients. We are currently seeking a highly organized, self-motivated, and enthusiastic Administrative Assistant to support our operations and help uphold our standard of excellence in client service.

Role Summary:

The Administrative Assistant will be instrumental in overseeing the daily functions of the program, managing client communications, and supporting a team of music instructors. This role involves coordinating schedules, handling bookings, maintaining records, and ensuring seamless operations. The position is fully remote and offers flexible scheduling.

Key Duties and Responsibilities:

Team Coordination:

1. Manage a team of music instructors, ensuring timely scheduling and providing ongoing support.
2. Organize team meetings and updates, and assist with onboarding or training as needed.

Client Scheduling and Management:

1. Coordinate new lesson bookings, aligning client preferences with instructor availability.
2. Handle scheduling changes, cancellations, and rescheduling requests efficiently.

Client Support:

1. Serve as the primary point of contact for client inquiries via phone and email.
2. Address concerns and provide solutions to maintain client satisfaction and retention.

Administrative Operations:

1. Maintain organized records of client information, instructor schedules, and lesson plans.
2. Manage billing, invoicing, and other administrative financial tasks.
3. Ensure internal files and communications are properly documented and current.

Program Support:

1. Assist with general administrative tasks to ensure efficient program operations.
2. Develop and implement process improvements to enhance productivity and organization.

Candidate Qualifications:

1. Excellent organizational and multitasking abilities, with strong time management skills.
2. Outstanding communication skills, both written and verbal.
3. Previous customer service experience is advantageous.
4. Capable of working independently in a remote environment.
5. Proficiency in scheduling software and digital tools.
6. Prior administrative experience, especially in a remote or education-focused role, is preferred.
7. A passion for music is welcomed but not essential.